Refund Policy

Due to the nature of our products, we do not accept returns on items for hygiene reasons. We encourage you to carefully review your order before completing the purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at info.softhanky@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info.softhanky@gmail.com.

Contact Us

If you have any questions about our Refund Policy, you can contact us:

• By email: info.softhanky@gmail.com
• By visiting this page on our website: Contact Page